Discover Luxury
Beyond Expectations

At Top Pick Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our shopping website.

1. Information We Collect: We collect personal information such as your full name, email address, phone number, delivery address, and order details when you place an order or contact our customer support.

2. Cash on Delivery (COD): Since we accept only Cash on Delivery (COD), we do not collect, store, or process your credit card, debit card, UPI, net banking, or any online payment information.

3. Order Processing: Your personal information is used only to process your orders, arrange product delivery, confirm purchases, and provide customer support related to your orders.

4. Delivery Information: Your delivery address and contact number may be shared only with our trusted delivery partners to ensure accurate and timely delivery of your orders.

5. Cookies and Website Usage: We use cookies and similar technologies to improve website performance, remember your preferences, analyze visitor traffic, and provide a better shopping experience.

6. Data Security: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

7. Marketing Communications: We may send promotional emails, newsletters, or special offers only if you choose to subscribe. You can unsubscribe from marketing communications at any time.

8. Your Privacy Rights: You may request access to, correction of, or deletion of your personal information by contacting our customer support team, subject to applicable legal requirements.

9. Third-Party Services: We do not sell or rent your personal information. We may share limited information with trusted service providers, such as courier companies, only to fulfill your orders and improve our services.

10. Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and continued use of Top Pick Shop constitutes acceptance of the revised Privacy Policy.

These Terms and Conditions govern your use of the Top Pick Shop website and services. By accessing or using our website, you agree to comply with these terms and conditions in full.

1. Acceptance of Terms: By accessing, browsing, or placing an order on Top Pick Shop, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Account Registration: You may create an account to enjoy a faster shopping experience. You are responsible for keeping your account credentials secure and ensuring that all information provided is accurate and up to date.

3. Products and Pricing: We make every effort to display accurate product descriptions, images, availability, and prices. However, errors may occasionally occur. We reserve the right to correct any inaccuracies and update product information without prior notice.

4. Orders and Cash on Delivery (COD): Top Pick Shop currently accepts only Cash on Delivery (COD) as the payment method. Customers are required to pay the full order amount in cash at the time of delivery. Online payments, credit cards, debit cards, UPI, and net banking are not accepted.

5. Shipping and Delivery: We aim to deliver your orders within the estimated delivery time. Delivery schedules may vary depending on your location, weather conditions, courier availability, or other unforeseen circumstances.

6. Returns and Refunds: Eligible products may be returned within our specified return period if they are unused, undamaged, and in their original packaging. Refunds or replacements will be processed according to our Return and Refund Policy.

7. Order Cancellation: Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible, and customers should follow the return process after delivery if applicable.

8. Intellectual Property: All content on Top Pick Shop, including text, images, logos, graphics, product descriptions, and website design, is the property of Top Pick Shop and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability: Top Pick Shop is not responsible for delays, damages, or losses resulting from circumstances beyond our reasonable control, including natural disasters, transportation disruptions, or technical issues.

10. Changes to Terms: We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page, and continued use of the website after such updates constitutes your acceptance of the revised Terms and Conditions.

At Top Pick Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return & Refund Policy is here to help.

1. Return Eligibility: Most products can be returned within 7–14 days from the date of delivery. Items must be unused, undamaged, in their original packaging, and include all accessories, manuals, and tags.

2. Non-Returnable Items: Certain products such as gift cards, digital products, downloadable software, personalized items, perishable goods, and hygiene-related products cannot be returned unless they arrive damaged or defective.

3. Cash on Delivery (COD) Orders: As Top Pick Shop accepts only Cash on Delivery (COD), all eligible refunds are processed after the returned product has been inspected and approved. Refunds are issued according to our refund procedure.

4. How to Request a Return: To initiate a return, contact our customer support with your order number and reason for the return. Our team will guide you through the return process and provide further instructions.

5. Product Inspection: Once your returned item is received, our quality team will inspect the product to verify its condition and confirm that it meets our return eligibility requirements.

6. Refund Process: After the return is approved, your refund will be processed within 5–7 business days. You will be notified once the refund has been completed.

7. Exchange Policy: If you receive the wrong product, a damaged item, or a defective product, you may request a replacement or exchange, subject to product availability.

8. Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery and provide clear photos so we can arrange a replacement or refund.

9. Return Shipping: If the return is due to a damaged, defective, or incorrect product, Top Pick Shop will arrange the return at no additional cost. For other eligible returns, shipping charges may apply depending on the reason for the return.

10. Policy Updates: Top Pick Shop reserves the right to modify this Return & Refund Policy at any time. Any changes will be published on this page, and continued use of our website indicates your acceptance of the updated policy.